This policy governs complaints from students respecting MMI Academy and any aspect of its operations.
A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
The process by which the student complaint will be handled is as follows:
Student complaints must be submitted to the program SEA in writing. The program SEA will be responsible for making the initial determination and reconsideration. The program SEA contacts are as follows:
info@mmi.academy
The complaint will be acknowledged in writing.
Written reasons for the determination will be provided to the student.
If the student was not satisfied with the outcome of the initial determination of the program administrator, the complaint will be delegated to the program SEA to hear the appeal of the student.
Written reasons for the determination and the reconsideration (if any) will be provided to the student within 30 days after the date on which the complaint was received.
The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.
The student making the complaint may be represented by an agent or a lawyer.
