The process by which a student may appeal a grade received in a course at MMI Academy is as follows:
The student must request that the instructor review the assigned grade with the student before a formal appeal is launched. This request must be received by the instructor, in writing, within five business days of the student’s grade being finalized.
The instructor must discuss the matter with the student and confirm his/her decision to the student, in writing, within five business days subsequent to receiving the request for an informal review. Should the matter take longer than five business days (for example, due to the time required to co-ordinate a meeting or discussion), the instructor is to notify the student of an extension, in writing, and specify a date by which this review step will be completed.
In the event that the matter is not resolved informally with the instructor, the student may request a review by the Senior Educational Administrator (SEA). This request must be received by the SEA, in writing, within five business days of the student’s receipt of the instructor’s written decision, per previous step.
The SEA must discuss the issue with the student and instructor(s) in an attempt to reach resolution. The decision of the SEA shall normally be given in writing to the student not later than 10 business days subsequent to receiving the request for an informal review. Should the matter take longer than 10 business days, the SEA is to advise the student, in writing, that an extension is required. Should the SEA determine that the final grade should not be changed, an explanation and rationale for the decision is to be provided to the student.
If the student is dissatisfied with the determination and reconsideration, the student may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date the initial complaint was filed.
