Dispute Resolution Policy

  1. This policy governs complaints from students respecting MMI Academy and any aspect of its operations.
  2. A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
  3. The process by which the student complaint will be handled is as follows:
    • Student complaints must be submitted to the program SEA in writing. The program SEA will be responsible for making the initial determination and reconsideration. The program SEA contacts are as follows:
      • Dr. Masoud Mohajeri;
        t. 604.904.7985;
        e. info@mmi.academy
    • The complaint will be acknowledged in writing.
    • Written reasons for the determination will be provided to the student within 10 days after the date on which the complaint was made.
    • If the student was not satisfied with the outcome of the appeal, the student can seek advice from an external independent advisor at their own cost to review and opine formally within 10 days. The student should submit resume and credentials of the independent reviewer for the SEA approval in writing prior to proceeding with the the external review. The independent reviewer should send a copy of their review comments directly to the SEA.
    • The SEA will review the independent advisor’s comments and respond the student in 10 days with either of the following outcome:
      • Accept the independent reviewer’s comments;
      • or Reject the independent reviewer’s comments.
  4. The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.
  5. The student making the complaint may be represented by an agent or a lawyer.